Situation and client profile

Why is this important?

The client has a large and diverse workforce. Importantly, many employees fall into the ‘vulnerable’ category as assessed by the Fair Work Ombudsman. The client considered protecting and paying their employees to be central to their organisational values.

Why did the client commence the review?

The client observed a series of recurring issues and associated complaints over a period of time. These issues were reported to the Board, and a program of work was agreed and initiated.


  • +$5bn revenue
  • + 30,000 employees reviewed
  • + 25 EBAs/Awards
  • All states and territories

Prince – role and approach

Prince Consulting’s Managing Partner led:

Data analysis, policy, and systems

  • Data sourced from over 10 disparate systems
  • Analysis and validation of results
  • Policy development that underpinned data modelling and results

Governance, Finance and Reporting

  • Worked with the Sponsor to establish SteerCo
  • Led Executive reporting and updates
  • Managed Program funding and finances
  • Managed stakeholder communications, including regulatory engagement (FWO, ATO, SRO)

Employee communication & payment

  • Led the review, RFP, selection and appointment of an external contact centre
  • Was central to ongoing management of the contact centre and internal client team

Delivered Outcomes

+ 2 billion

Data points loaded to database

+ 100

Policies and assumptions developed and approved by Client and Legal Team

+ 500,000

Employee emails, phone calls, and queries

+ 25

Enterprise Bargaining agreements and Awards

+ 50,000

Employee records analysed

Future Compliance

Time and attendance, job libraries, continuous compliance and audit