Healthcare

Why is this important?

The client has a large and diverse workforce. Importantly, many employees fall into the ‘vulnerable’ category as assessed by the Fair Work Ombudsman. The client considered protecting and paying their employees to be central to their organisational values.

Why did the client commence the review?

The client observed a series of recurring issues and associated complaints over a period of time. These issues were reported to the Board, and a program of work was agreed and initiated.

Profile:

• +$5bn revenue
• + 30,000 employees reviewed
• + 25 EBAs/Awards
• All states and territories

Prince Consulting’s Managing Partner led:

Data analysis, policy, and systems

• Data sourced from over 10 disparate systems
• Analysis and validation of results
• Policy development that underpinned data modelling and results

Governance, Finance and Reporting

• Worked with the Sponsor to establish SteerCo
• Led Executive reporting and updates
• Managed Program funding and finances
• Managed stakeholder communications, including regulatory engagement (FWO, ATO, SRO)

Employee communication & payment

• Led the review, RFP, selection and appointment of an external contact centre
• Was central to ongoing management of the contact centre and internal client team