Healthcare

Our client had a large and diverse workforce. Importantly, many employees fell into the 'vulnerable' category as assessed by the Fair Work Ombudsman. The client considered protecting and paying their employees to be central to their organisational values.

They observed a series of recurring issues and associated complaints over a period of time. These issues were reported to the Board, and a program of work was agreed and initiated.

Company Profile

+$5bn

Revenue

+30,000

Employees reviewed

+25

EBAs/Awards

All states and territories

Prince Consulting's role and approach

Data analysis, policy, and systems

  • Data sourced from over 10 disparate systems
  • Analysis and validation of results
  • Policy development that underpinned data modelling and results

Governance, finance and reporting

  • Worked with the sponsor to establish steering committee
  • Led executive reporting and updates
  • Managed program funding and finances
  • Managed stakeholder communications, including regulatory engagement (Fair Work Ombudsman, Australian Taxation Office, State Revenue Office)

Employee communication & payment

  • Led the review, RFP, selection and appointment of an external contact centre
  • Was central to ongoing management of the contact centre and internal client team

Delivered outcomes

+2 billion

Data points loaded to database

+100

Policies and assumptions developed and approved by client and legal team

+500,000

Employee emails, phone calls, and queries

+25

Enterprise bargaining agreements and awards

+50,000

Employee records analysed

Future Compliance

Time and attendance, job libraries, continuous compliance and audit